CARIUMA
CARIUMA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rated 1.7 stars from 88 customer reviews with 8% would recommend; consumers are mostly dissatisfied about orders, shipping, refunds, and customer service.
Key Takeaways for Future Customers
- Check recent CARIUMA reviews before ordering and consider using a credit card for purchase protection.
- Expect slow or no responses from customer service on shipping, exchanges, and refunds.
- Be cautious with pre-order or high‑price purchases given reported fulfillment issues.
Negative Feedback / Risk Areas
- Persistent lack of response from customer service and no working phone support.
- Orders not shipped or missing items and difficulty obtaining refunds or processing returns.
- Incorrect sizes, damaged items, and confusing return portal workflows reported repeatedly.
Positive Feedback
Many reviewers say the shoes are comfortable and of good quality when delivered.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rated 1.7 stars from 88 customer reviews with 8% would recommend; consumers are mostly dissatisfied about orders, shipping, refunds, and customer service.
Key Takeaways for Future Customers
- Check recent CARIUMA reviews before ordering and consider using a credit card for purchase protection.
- Expect slow or no responses from customer service on shipping, exchanges, and refunds.
- Be cautious with pre-order or high‑price purchases given reported fulfillment issues.
Negative Feedback / Risk Areas
- Persistent lack of response from customer service and no working phone support.
- Orders not shipped or missing items and difficulty obtaining refunds or processing returns.
- Incorrect sizes, damaged items, and confusing return portal workflows reported repeatedly.
Positive Feedback
Many reviewers say the shoes are comfortable and of good quality when delivered.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not respoding to me
- - -Ordered two pairs in October; only one arrived.
- - -Repeated inquiries about the missing pair; no response.
- - -Credit card company is investigating.
Right now my bank has contacted their bank and am told within 60 days it should be resolved. The company NEVER responded to me and I am surprised as I had made several purchases with them before this one. But no more!
I have been a frequent buyer of this brand. In October I ordered 2 pair.
One came. I waited a week and reached out about the second pair. Crickets. I sent another inquiry- send me the missing pair or just refund the amount.
Crickets. Then another email -you have 10 days to respond to me or I lodge a complaint with my credit card company. Crickets.
So my credit card company is now investigating.
What has happened to them ???
The products are really quality- why are they risking their reputation on a single pair of shoes?? Needless to say I am done as a customer.
User's recommendation: Shop with a credit card that has your back.
Denver, Colorado
Very unresponsive to me regarding an order that was missing a pair of shoes
Respond and not make me jump through hoops to have my PAID ORDER completed. I want either my shoes that I ordered and paid for or I want a refund.
User's recommendation: Don’t do business with a company that won’t respond
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ogden, Utah
Resolved: Unresponsive!
No response from anyone! Email, text, call, and they don't respond. Took my money, and now it's been a month and a half with nothing and no shoes!
- Non-existant customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Resolved: RIP Cariuma
- - Ordered Feb 2025; money taken, order not fulfilled by July 2025.
- - Customer service is hit-or-miss; delays blamed on unforeseen transport.
Company fixed the issue and I have been provided with product or service ordered.
Narrator:“The shoes finally arrived days later, accompanied—metaphorically at least—by the singing of the Sirius Accords of 2025, marking a bittersweet end to hostilities. The shoes fit well, yes. But the delays, the misdirection, and the time wasted have left behind a lingering frost of bitterness that Cariuma’s daily marketing texts have yet to thaw.”
Margo My Dearest,Our scouts and "intelligence" division have returned with news. From their observation posts, the package has been on the move from Newark, New Jersey, to the village of York in southern Pennsylvania territory.
Some of the lesser-experienced men are getting excited that this whole operation may be drawing to a close. I, amongst some others, remain unconvinced. There is still a lot of dangerous uncharted regions to cover before the package arrives...
that's IF order has really been fulfilled and the package is really on the move.As always, I shall not rest until I am once again by your side (with your shoes). All my enduring love, Alvin.
My Dearest Margo,The transaction that was supposed to be resolved by the Spring Equinox, has now dragged through the Dog Days of Summer. All of the questions meet with the same responses: "...delays can happen for many reasons...", "...rest assured our team is working diligently to ship your orders...", "...we'll get back to you in a couple of days."These responses are becoming more and more spirit-breaking.While I don't intend to lose hope, the choice my not be mine to make.The only thing I have to cling to is the hope of one day returning to your side (with the shoes, of course).All My Love and CareAlvin
and just like clockwork, they're back to their spam "delays can occur for any number of reasons..." they don't look into your order... just send back spam responses. absolute scam.zero stars, do not recomend.
A recent email noted that shipment was to be made no later than July 28, 2025.That date has come and gone, with no updates at all.One star, would not recommend.
SO GET THIS! on July 18, 2025, an Instagram message yielded this tidbit:"Yes, we currently have IBI Low Rose Kinit Sneakers available in several sizes..."and Yes, they at the time did have the IBI Low Rose Knit Sneakers in a Women's Size 8 marked as "Ready to Ship"So i mentioned that we had those in February of 2025 & they must be on the way then.THE RESPONSE:"We understand your concern about unfulfilled IBI Low Rise sneaker orders.
While some sizes may appear available now, these sneakers are part of a limited archive sale and are tagged as backorder items.
This means inventory is managed separately for new sales and pre-existing orders, and fulfillment depends on the specific batch and promise date tied to your order. If your order hasn't shipped, it may be due to these inventory and batch processing constraints."so, how can you have outstanding orders for an in-stock item but not send the in-stock item to the customers with outstanding orders?UNLESS YOU ARE A SCAM COMPANY WHO IS GOING BANKRUPT AND JUST TRYING TO CASH GRAB ON THE WAY DOWN.
We ordered shoes in February of 2025, as of July 2025, they've taken the money, but order is still in "Not Fulfilled" status.
Customer service is hit-and-miss (mostly miss): "Were so close to shipping your order, but your shoes are currently delayed due to unforeseen transportation circumstances." That must have been one heck of a flat tire to last six months with no end in sight.
I did have an interesting Instagram chat session on July 8, 2025 with their Marketing AI where is confirmed that there was one (1) style of Women's Size 8 Pair of Sneakers in stock and ready to ship. Not a good sign for a web-only retailer.
It reported that the earliest pre-order shipping date was October of 2025.
Other QuickFacts:
After a little Google Maps/street view searching...
> The LA office address, 5792 W Jefferson Blvd, Los Angeles, CA is an abandoned warehouse.
> Rua Leblon, Rio de Janeiro, RJ 2244****, Brazil is listed as the Brazilian office, but is really a condo in between two gates at each end of a closed off street.
> 306 Abbot Kinney Boulevard, Venice, CA 90291, US is a pop-up rental big box space
> Cariuma is owned by TEMPOLIVREPTE.LTD., a holding company (oooh, the kiss of death) located at 135 Cecil Street #1001, MYP Plaza (Philippine Airlines Building), Singapore069536. No email or phone number for them though; so get your airmail stamps out!
> Oh, speaking of, Cariuma's phone number of (888) 308-**** rings once and then stops.
Text messages to that number don't get answered.
It seems like the original owners sold to this holding company and are long gone. The holding company makes company too expensive to run, declares bankruptcy, takes the loss and bye-bye Cariuma.
They're still "taking orders" (ie taking money from your credit card), but their products are "VaporWear" it exists for the marketing photo shoots (or in the mind of an AI image generator), however, an actual sellable product will never see the light of day (or the customer's feet).
It stinks, because we really like the shoes and the "vegan, sustainable, "think of the trees" approach, but that as a reality seems cast to the wind like so many cotton wood seeds.
This is now a fundraising scam of a bankrupt holding company.
RIP Cariuma.
- Shoes were great
- You order shoes they take your money end of transaction
- Products do not exist
Preferred solution: Apology
User's recommendation: Stay as far away as possible.
No response from CARIUMA regarding missing order
I ordered a pair of shoes that did not fit. I exchanged them for another size and have not received them.
- Good shoes
- Nonexistent customer service
Preferred solution: Full refund
User's recommendation: I have no idea, I’ve ordered before with no problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo delivery
- - Order placed Aug 4; 6-day delivery promised; tracking stops Aug 12 at NY airport.
- - 3 emails and a text to 888-308-****; no reply, phone line static.
I ordered shoes on 4 Aug, with a delivery date within 6 days. The tracking on my order stops at 12 Aug at the NY airport.
I have sent 3 emails to the company and a text message to this # 888-308-****, and I have tried calling. The phone just has static, no ring, nothing; no robot, no human, no answers to emails or texts. My order # CCEC129****.
Email: queenmaude7@***.com. Patti Alworden.
- Adds look great
- Customer service is non existent
Preferred solution: Deliver product or service ordered
User's recommendation: Good luck
Gulfport, Mississippi
Missing order. No response to past 4 messages
I ordered a pair of shoes in November. I have sent four messages to their customer support and have gotten no response. One hundred dollars out the window...
- Good quality shoes
- 0 customer support
Preferred solution: Deliver product or service ordered
I did the same- two pair- one arrived one did not and now crickets from them Had been a happy customer for serveral years. Not sure what is happening but I am DONE. Will persue via my credit card company.
Lake Worth, Florida
No order number no status no sneakers but you have been paid. No RESPONSE
- - Ordered six weeks ago with no package or order number; cannot check status.
- - Emails sent three times; phone number doesn't work.
Ordered over 6 weeks ago. No package, no order number, no response, and they have been paid.
Tried emailing three times. The number doesn't work.
Can't check status because there is no order number. I would not order again.
Preferred solution: Deliver product or service ordered
User's recommendation: Terrible customer service
Pearl City, Hawaii
I ordered shoes. There was nothing in the box.
- - No one answered the phone; the box arrived empty and was never taped.
- - Post office contact is difficult; order CCEC133****.
No one answered the phone. I have nothing in a box.
It never was taped together and the post office that I needed to reach out to you but its really difficult.
My number is 808-223-****. My email is Harrison_judi@***.com
Order number is CCEC133****
- Nice looking
- Customer service is really hard to find
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Viseu De Sus, Maramureș
Resolved: Order and credit
- - They do not return phone calls.
- - Emails promised within 72 hours were not returned.
- - I wrote a great review and wish I could take it back.
I never returned phone calls if you can find your phone number. They say return your emails within 72 hours I have sent them for and they have still not returned one of them. I wrote this great review about them now I wish I could take it back.
- Great shoes
- There is no way of getting in touch with them
Preferred solution: Price reduction
User's recommendation: Don’t deal with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Need to be sent return Q code
- - I have repeatedly tried to get the QR code to return two pairs of shoes.
- - Calls and chat have not helped, and I want a refund.
Poor customer service
I have repeatedly attempted to get the Q R code
Pleased send it so I can return two pairs of shoes.
Can someone please help me obtain this code
I have also tried to call
I have tried to chat with your center
My patience is running low now and I want to be able to get my money back and now you want more than 100 words in order to send this complaint
Negaunee, Michigan
Paid. Not shipped.
I got the run around on shipping. I decided to ask for a refund and they promptly complied.
Im very disappointed.
I ordered on 11/24 and requested refund on 12/11. Really bad service.
User's recommendation: Buy in a store. Avoid online ordering.
Resolved: Order status
- - The reviewer claims the company is illegitimate.
- - No phone number is listed.
- - Tracking info given; package not delivered; bank fraud actions planned.
Non existent! Other than a perfunctory email telling me the shoes were on the way! Which I now think is bs!
This company is a huge scam! No phone number!
Gives you tracking info and the shipper doesnt receive the package!
I am in contact with my bank and going to charge them with fraud! Do not buy from Cariuma!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective shoes
- - The pre-order fell apart after a month of use.
- - The sole separated from the bottom.
- - They reached out today.
- - I hope they can send a replacement.
The pre-order fell apart after a month of use. The sole separated from the bottom of the shoe.
The shoes were intended to be for work only. They look new except for the flip-flop sole. The rubber separated from the toe to the heel. Ridiculous how could the shoes fall apart so fast.
I had a difficult time getting a hold of customer service.
They reached out today. I hope they can send a replacement.
- Durability
- May received defective shoes
Preferred solution: Full refund
User's recommendation: Beware! The rubber soles may separate easily. Not safe for skate boarding.
Los Angeles, California
Order not received and has not been shipped according to tracking.
- - The company had a big media campaign and now seems unavailable.
- - I was told six days, but almost two weeks have passed with no email reply.
Unfortunately I did not read the reviews very well on this company before ordering. They had a big media campaign and now have basically disappeared.
I ordered almost 2 weeks ago and was told my order would be received within six days.
When I went to look at the tracking the company that should be receiving it says they still have not received the package to ship yet. There is no way to contact them other than an email and I have not received a response .
User's recommendation: Don't order and read other experiences.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t return shoes
Multiple attempts have been made to return these shoes. They arrived after my trip and I don't need them.
The order number didn't work for the return, and I got a response from a CSR but nothing since. I email weekly, have posted negative reviews but no response.
It's stunning that an online retailer has, what they stated, a problem with their return system. Very sketchy and not resolved since June.
- Not an organized online retailer
Preferred solution: Full refund
User's recommendation: Run. They aren’t there to help you.
The exact same thing happened to me. The shoes didn't ship until 17 days after I ordered them, took another 10 to arrive, and I had already left for my trip.
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We just had our credit card company cancel the order. Instant refund.
The same thing happened to me!!! But how is that the company is still selling shoes? The website is still up and running.